Base CANDLES POLICIES & TERMS

Refund, SHipping, Billing and Privacy Policies

REFUND POLICY

Change of Mind
We do not offer refunds for change of mind, if the product is not performing as expected please check out our Candle Care & Safety Guide to see some common mistakes made when using candles. If you simply do not like one of our smells please get into contact with us to discuss your concerns and to discuss your options. 

Faulty Candle
If your candle is faulty and has been used in conjunction with the terms outlined in our Candle Care & Safety Guide then we will process a refund or product replacement. Please note that we do not cover our candles that have not been used in accordance with this advice. Please get into contact with us via our Contact Page or email contact@basecandles.com.au to raise this request. You may be required to send a photo of the fault or be requested to return the candle for assessment. Once your candle has been assessed by us and is found to be faulty we will process a refund or offer a replacement.

Damaged Candle
If you have opted for postage, please do not accept any parcel with packaging that shows obvious damage and inform the courier that you would like to inspect the candles prior to accepting. If the packaging was not obviously damaged but your candle is still broken, please take a photograph of the damage, the packaging and get into contact with us so that we can contact the courier provider. If you picked up your candles these are hand packed and checked prior to handing over, please feel free to check these your self when collecting as we do not offer replacement candles for damaged incurred after collection. 

Not as described
If the candle you receive is the wrong product or not as described please get into contact with us to arrange a suitable replacement. 

Our refund policy is in addition to your rights under the Australian Consumer Law.

Shipping Policy

Base candles utilises Sendle to courier orders Australia wide or Australia Post for PO Box/Rural/Parcel Locker orders. Other couriers may be used if required. Shipping rates and transit times vary depending on your location. Orders are packed and sent from Adelaide, South Australia. Orders are usually packed and processed within 1-2 business days (unless a product is on back-order in which case we will notify you of this by email). As Sendle uses a courier service orders closer to Adelaide are delivered faster than those towns that are further away. 

Local delivers within Adelaide can be delivered the same day and most of the time this occurs within 1-2 days. Sendle delivery estimates for each capitol city are as follows; Adelaide 1-5 days, Melbourne 1-5 days, Sydney 2-6 days, Brisbane 3-7 days, Hobart 3-8 day, Perth 5-9 days, Canberra 3-7 days, Darwin & Rural deliveries estimate can be provided by contacting us. 

Sendle provides cover of up to $100 for lost items (See here for more details). 

Delivery costs are calculated at the shopping cart, orders within Adelaide are capped up to 25kg.

Tracking information is sent to the email address provided by you at the checkout and which will include the estimated delivery time and the postage company, usually this is Sendle or Australia Post.

For local orders (within the City Of Tea Tree Gully Council South Australia) delivery is provided at a discounted rate by local courier. 

For more information visit Sendles website or contact us.

Billing Terms & Conditions

Base candles requires that you pay in full for your order at checkout. Once paid your order will be processed within 2-3 business days, this allows for your candles to be handmade and packed. Payment can be made via PayPay including all major credit cards. We also accept AfterPay as a payment option for orders over $75 at checkout, this option will automatically be available in the checkout for orders that meet the minimum spend criteria.

PRIVACY POLICY

It is Base Candles’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://basecandles.com.au (hereinafter, “us”, “we”, or “https://basecandles.com.au”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

– Website Visitors
Like most website operators, Base Candles collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Base Candles’s purpose in collecting non-personally identifying information is to better understand how Base Candles’s visitors use its website. From time to time, Base Candles may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Base Candles also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://basecandles.com.au blog posts. Base Candles only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

– Gathering of Personally-Identifying Information
Certain visitors to Base Candles’s websites choose to interact with Base Candles in ways that require Base Candles to gather personally-identifying information. The amount and type of information that Base Candles gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://basecandles.com.au to provide a username and email address.

– Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

– Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Base Candles and does not cover the use of cookies by any advertisers.

– Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

– Protection of Certain Personally-Identifying Information
Base Candles discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Base Candles’s behalf or to provide services available at Base Candles’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Base Candles’s website, you consent to the transfer of such information to them. Base Candles will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Base Candles discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Base Candles believes in good faith that disclosure is reasonably necessary to protect the property or rights of Base Candles, third parties or the public at large.
If you are a registered user of https://basecandles.com.au and have supplied your email address, Base Candles may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Base Candles and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Base Candles takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

– Aggregated Statistics
Base Candles may collect statistics about the behavior of visitors to its website. Base Candles may display this information publicly or provide it to others. However, Base Candles does not disclose your personally-identifying information.

– Cookies
To enrich and perfect your online experience, Base Candles uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Base Candles uses cookies to help Base Candles identify and track visitors, their usage of https://basecandles.com.au, and their website access preferences. Base Candles visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Base Candles’s websites, with the drawback that certain features of Base Candles’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Base Candles’s use of cookies.

– E-commerce
Those who engage in transactions with Base Candles – by purchasing Base Candles’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Base Candles collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Base Candles. Base Candles does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes
Although most changes are likely to be minor, Base Candles may change its Privacy Policy from time to time, and in Base Candles’s sole discretion. Base Candles encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

– Contact Information
You are able to contact us at anytime by reaching out on social media or by email at contact@basecandles.com.au